We welcome to our website. The term ‘website’ or ‘us’ or ‘we’ or ‘our’ ‘management’ or ‘management committee’ refers to “www.smilemobility.in”. The term ‘you’ refers to the ‘user’ or ‘viewer’, or ‘visitor’ or ‘subscriber’ or ‘guest’ of our website. If you continue to browse and use this website you are hereby agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship with you in relation to this website.
All maintenance packages are for a minimum of 12 months period. Maintenance packages are billed annually, however, they are paid monthly via direct debit on the 1st of every month. Packages may include 12 months of basic website hosting, email hosting, and DNS hosting. Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons. Maintenance charges may change according to clients need.
1.Provide the Company, within a reasonable timescale, everything that is requested from you to complete the project including text, images, and other information.
2.Provide the Company with text and images in the format which we require
3.Review the Company’s work, provide feedback, and signoff approval in a timely manner.
4.Make every effort to adhere to all agreed deadlines.
5.Advise, in advance, of any confidential information to be presented by email, written, or verbally, between both parties. Also, for this to be marked as ‘confidential’ in the subject of the email, or clearly on any written documents.
6.Provide a minimum of one month’s notice in writing, or by email should you wish to cancel any contract.
1.Carry out services in a professional and timely manner.
2.Make every effort to adhere to any deadlines agreed between us and you.
3.Make a reasonable number of revisions to the design, layout, colors, etc, until you are satisfied with the design concept or such time as both parties feel an 4.agreement is likely to be reached but no more than 2 major revisions. Additional revisions or design work outside the scope of the project will be charged separately.
5.Contact you before the end of the first 12 month period, to discuss the various options open to you for continuing website maintenance and support and/or hosting.
A 50% or Rs. 5000 whichever is higher to be deposited of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction but subject to the terms of the “approval of work” and “rejected work” clauses. We reserve the right not to commence any work until the deposit has been paid in full.
The 50% deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.
We reserve the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 50% of the invoice.
There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email, or fax. Telephone requests on cancellations will not be accepted.
On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 50% balance of the project price will become due.
If you reject any of our work within the 7-day review period, or not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that you have been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.
We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.
Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate starting from INR 599.00 per hour.
In order to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and inquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as a result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go-ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Using our content management system you are able to keep your content up to date your self.
The Client retains the copyright to data, files, and graphic logos provided by the Client, and grants Nimatooz Smile Mobility the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Nimatooz Smile Mobility permission and rights for use of the same and agrees to indemnify and hold harmless Nimatooz Smile Mobility from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Nimatooz Smile Mobility that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Neither you nor anyone acting on your acquire any intellectual property or other proprietary rights, including patents, designs, trademarks, copyright or trade-secrets, relating to the contents of this site, including, without limitation, software and information, except as otherwise expressly specified in an appropriate license or other mutually agreed upon, written agreement that you may have with Nimatooz Smile Mobility. Any grants not expressly granted herein are reserved.
The company will not be held liable for any missed launch date or deadline, if the Client has been late in supplying materials, or has not approved or signed off work ontime, at any stage.
1.Any images or photographs that you supply should be in digital format, usually no smaller than 1024×768 pixels, with a suitable resolution that will allow them to be resized and used on screen. Traditional paper photographs requiring scanning are acceptable, however, there may be additional costs incurred due to time spent scanning and retouching the images. This depends entirely on the project and the number of images involved.
2.Any images that the company are asked to obtain from third party photographers or stock photography will be charged as an additional cost.
3.The Client guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to the Company for inclusion in their website, or other design, are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend the Company and its subcontractors from any liability (including solicitors fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client.
4.Evidence of ownership or permissions may be requested by the Company.
To ensure superior levels of reliability and performance, all our client’s websites are hosted on a high speed, state of the art managed cloud server which utilizes a guaranteed minimum uptime service availability level of 99%. Details of the exact specification of our servers are freely available to all our clients and will be given upon request.